Sui Generis COVID19 In-Store Guidelines

Customers Journey around the store

• Soon Customers can visit our stores. New Opening hours will be announced.
• A Sui Generis team member will greet shoppers at the door. If all team members are busy, shoppers can queue outside, practice social distancing, or come back later.
• The team member will shop with the customer, following navigation and safety guidelines provided by signs around the store.
• If a customer wants to try an item on, the team member will open a fitting room. Customers will be encouraged to only try on items that they are strongly considering purchasing.
• When making a purchase, the customer will be taken to the front counter. Credit Card payments are encouraged.
• The SG team member will escort customers outside the store when they have completed their purchase. 

Detailed Changes for Customers

• Reduced store capacity, managed by door greeter.
• Face coverings required by all employees and customers.
• All clothing we consign is quarantined off sales floor for 24 hours.
• Fitting rooms will be cleaned after each use.
• Don’t want to use the fitting room? SG FLEX 48 hour return policy for store credit with receipt and attached tags.
• Hold clothing that has been tried on for 24 hours before returning to sales floor.
• In-store social distancing reminders.
• Credit card payments strongly encouraged. Cash and gift cards still accepted.
• Free Curbside Pickup available for online shoppers.
• No large bags allowed in store
• No access to restroom or bathroom facilities 

Changes for Consignors 

• Drop off consignment only. Please call store directly to make appointment.
• Rejected items will be donated. Please see our Accepted Items before consignment.
• Download our Consignment Form for quicker drop off.

Other Safety Precautions

• Team members participate in daily health screenings
• Increased cleaning and sanitizing practices in all areas of the store